Software Maintenance Software functionality evolves quickly, and at GetYourIdentityBack.com, we’re continuously improving our software products to better meet our customers’ needs for innovation and efficiency. By purchasing an annual Software Maintenance Agreement, you’ll receive maintenance releases including, performance enhancements and new features as they are available. It’s a smart, simple way to protect the investment you’ve made in your solutions. Software maintenance is available on all our products. Phone-Based Software Support Services Sometimes the simplest questions can disrupt your production for hours. With GYIB Software Support Services, you get answers about GYIB software quickly from our experts. Telephone assistance can answer questions regarding:
Phone-Based Software Support Services can be provided by purchasing incident packs in increments of 1, 5, 10, 25 or 50. When you invest in Incident Packs, you will receive a personal account report quarterly that provides a summary of your incident support calls and problems, usage, and renewal data. Phone-Based Software Services are available Monday through Friday, 7:00 AM–5:00 PM EST, excluding public holidays. GYIB Software Support Services—continuous support for the long term If you want a cost-effective way to enhance support for your GetYourIdentityBack.com software products, you should invest in GYIB Software Support Services. GYIB Software Support Services provides you with:
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